Who we are

The true power of SMITH comes from our people. No matter the title, everyone has a role in helping us grow – and keeping our clients happy.

Doug O’Keefe

VP Operations


As VP Operations, Doug is responsible for maximizing SMITH’s growth and profitability, and managing all operational functions. Doug has over 30 years of experience in technology-based organizations. He spent 15 years consulting with many of the Fortune 1000, focusing on Enterprise Performance Management (EPM), budgeting & planning, financial consolidations, and business insights and analytics. Through his career, he has performed many roles across delivery, client management, sales, and executive leadership. As the COO for Crown, Doug led the development and execution of a business strategy that transformed the business and led to double-digit revenue growth and increasing profit margins for 5 consecutive years. Doug brings a philosophy where continuous, transparent communication, education, and coaching drive organizational change that becomes ingrained in the culture of the organization. Doug is a graduate of the University of Dayton and resides in the Dayton area.