With nearly 20 years of experience, Steven leads the operational excellence at SMITH through the weekly business rhythm, while supplying strategic operational insights to the SMITH Executive Team. Steven drives the P&L financial forecasting and strategic review of KPIs; sales operations analysis; resource management reviews; and establishment of efficient processes. He provides leadership support for the Practice Directors and Client Groups for all contract negotiations. Prior to his current role, Steven served in a number of leadership positions at SMITH (and previously Cactus Commerce) in Delivery Management, Product Management, Resource Management, Sales Operations, and Development Management. Steven earned his M.B.A. from the University of Ottawa, his Project Management certificate from Algonquin College, and his undergraduate degree in Mathematics and Computer Science from the University of Waterloo.