Just back from a really fun interview with the nice folks at Ottawa Business Journal's Techopia series. My colleague Ryan Valley and I met with Carlo Lombard to talk about what's new at SMITH, especially the work that we have been doing in emerging technologies.
As customer experience-obsessed frequent fliers, we love anything that helps airlines deliver amazing travel experiences.
With our summer boat cruise this week, we decided to build an app for it 24 hours with Google's ARCore.
Our Human Resources mastermind in Seattle, Jennifer Pempe, shares her plans for Monday's historic solar eclipse, and a reminder to make sure you take a few minutes away from work to head outside and (safely) check it out.
The acquisition of Whole Foods by Amazon is just one of many indicators that the grocery aisle is about to change dramatically. Download SMITH's POV on managing successful transformation.
Are you procrastinating on a writing task as you read this? SMITH's Senior Editor Joe Ehrbar provides advice on how to silence your inner analyst and get the words flowing.
Platform upgrades can be complex, but there's one secret solution that often saves the day.
AI is upping the ante in delivering personalization and targeted content, but guided selling has stayed relatively unchanged. Here's how IBM's Watson can begin to change that.
The Ottawa Business Journal recently interviewed SMITH's COO Fab Di Carlantonio about our recent growth. Read the article here.
As travel providers seek to deliver frictionless experiences, we explore how brands can win by creating moments of delight at various stages of the travel journey.
Testing an interface where the user has clear direction through menus and buttons, like in a website or app, is relatively straightforward. With the potential for any user input through voice interface, interaction becomes more complex.
Join SMITH's SAP Hybris team, including our new, yet-to-be-announced CTO, at SAP SapphireNOW May 16-18 in Orlando.
Order a coffee from Alexa at our booth with Episerver at Forrester's Digital Transformation Summit, take a break at B2B Online, or join us at House of Blues for a bit of nightlife.
When brand voice and text interfaces are everywhere, how will yours stand out from the crowd? Here are some of the questions we've been discussing on the topic of building an AI personality.
SMITH recently worked with B2B eCommerce World in the development of their special report on finding the right fit in a digital partner. Download the issue here.
What goes into creating a voice interface? This post explores our learnings from developing an Alexa-driven coffee shop, and illustrates through two user journeys how cognitive APIs can deliver higher quality AI customer experiences.
The Forrester WaveTM for B2B and B2C Commerce Suites Q1 2017 is available for download here, including overviews of Episerver, SAP Hybris, and Sitecore.
With significant success in Europe, Episerver comes to North America and makes its debut on The Forrester Wave™ for Commerce Suites in both B2B and B2C. Download both reports here.
With the release of Sitecore Commerce 8.2.1 that brings Commerce Server fully into the Sitecore Experience Platform, we're having a lot of conversations with clients about what they should do with their current deployment.
The past two years have seen a surge in wearable technology. Some technologies have fallen by the wayside while others have multiple generations of their products showing significant consumer adoption.
To demonstrate the power of Episerver to connect best-in-class API's around customers, we created an Alexa conversational interface that integrated with a coffee shop running on an Episerver Storefront. The first in a series of four.
Sitecore Commerce 8.2 brings a host of improvements with an extensively updated architecture and new business user tools, including Merchandising Manager, Customer & Order Manager and Promotions & Pricing Manager. Tools that allow you to put the customer at the center and adapt more quickly to emerging trends.
Development Lead Asad Khan takes us through the magic of Watson's AI-powered Analytics, illustrating how data sets can be queried to reveal insights in the cloud.
When SharePoint 2007 (MOSS) launched, it was a great alternative to costly solutions such as Interwoven. But it wasn’t long until the challenges of using SharePoint (MOSS) as platform for public sites began to surface.
The first of three posts exploring how travel providers can leverage micro-moments, those instants when customers need to complete a task, get information, or are feeling friction in the journey. Creating in-depth personas helps you to improve both your product and the customer experience.
Magento 2.0 has arrived with significant changes, and we are seeing current Magento customers waffling on whether they should upgrade or change platforms completely.
The annual Episerver Ascend conference is only a few days away, bringing the popular European event to Las Vegas. Here's a sneak peek at the conversational commerce demo we'll be showcasing.
As a developer, if someone says, “It’s so easy to get up and running on our platform—it will only take you 15 minutes," I usually take their time estimate with a grain of salt.
If you read our first Conversational Commerce post, you're probably wondering whatever happened to AI Santa and how his digital elves made out. Find out here.
Building a site in Sitecore typically requires heavy involvement from your creative/UX team, which will help build up the framework of the pages that will use the content housed in Sitecore.
Recently, Episerver has been garnering media attention with its recognition in Gartner’s Magic Quadrant report as a WCM leader, and for its acquisitions of Peerius and Optivo. Beyond the hype, what does this actually mean and how will it benefit marketers?
The way we buy is about to be radically transformed through conversational interfaces that allow us to, in simple terms, speak directly to the Internet via AI. Like the rapid adoption of smartphones, the impact of this transformation will provide gifts for those who leap. As we work through this topic at SMITH, our sketchpad project is an "AI Santa."
In August 2016, Episerver significantly advanced their personalization investment through the acquisition of Peerius, bringing artificial intelligence (AI) into their platform through third-generation predictive machine-learning technology.
Technology upgrades alone won’t differentiate you from your competitors. Learn about how a digital self-service strategy can harness the power of your people and your technology to win sales and keep your buyers happy.
This month, SMITH heads to Florida to sponsor the 13th annual South Florida Interactive Marketing Association (SFIMA) Nautical Networking Cruise on October 14.
The SAP Hybris Americas Summit is fast approaching—it’s happening October 12–14 in Fort Lauderdale, Florida.
Today, a great online experience is simply expected. And yet, many business launch their sites without knowing if the design delivers on the customer’s expectations. Why does this happen? And more importantly, what can be done to increase the odds that your new design is quickly adopted and performing?
With the much-anticipated release of Sitecore Commerce vNext in Q1 2017, there is lots of functionality that will strike a chord with users across the board, from merchandisers to developers.
In the first wave of digital transformation, brands primarily concerned themselves with bringing a sales capability to the “traditional” web. But as phones got smarter, they became the go-to device for many tasks formerly constrained to the desktop, such as quick Google search. Now, mobile has become the most urgent investment for B2B marketers.
With the latest release, Sitecore Commerce is laying the groundwork for a bigger evolution in 2017. In the meantime, let’s look at what Sitecore Commerce 8.2 has to offer.
SMITH's recent B2B Survey reveals that customers are spending more with brands who are delivering in digital.
By now, everyone’s heard of (and written something about) Pokémon GO. It’s become the biggest mobile game in history, at least in peak US Daily Active Users, has more users than Twitter and longer engagement than Facebook Messenger.
We continue with the theme of new word inventions with this second installment of the hit Grammar Snack game, "Word or Not a Word?"
When I originally sat down to type this post, I intended to write a second installment of “Word or Not a Word?”
And-but-or-nor-for-yet-so! And-but-or-nor-for-yet-so! And-but-or-nor-for-yet-so!
As we put a wrinkly old 2015 to rest and welcome a baby-fresh 2016, many of us are embracing a fresh start, taking stock of our lives, and making resolutions. Among the things we resolve to change is our physical state.
Pablo Picasso famously said, “Know the rules like a pro, so you can break them like an artist.” And he couldn’t have been more right.
How relevant is your B2B sales team? Today, digital empowers your customers to discover and learn about your brand without ever talking to your sales team.
Digital marketing, customer experience, and ecommerce businesses are all coming together to form a mash-up of services to deliver value to customers.
This mantra has long been a fundamental tenet among experience-minded brands, but never has it been more important for brands to truly consider its meaning and implications.
Why now? Simply put, mobile.
This was a new format for Forrester combining business and technology into a single event for digital business leaders and technology innovators. It makes sense as moving forward true collaboration and not simply working together will distinguish leaders from laggards in the marketplace.
Ecommerce experiences are no longer confined to the desktop—and haven’t been since 2007, when Apple introduced the iPhone and made the Internet come alive in our pockets.
When was the last time you found yourself getting hung up on using who or whom in a sentence?
It’s mixed nuts day here at Grammar Snacks, which means today’s post features a tasty assortment of mixed-up words, helpful tips, and an annoying phrase to avoid.
Have you noticed how seemingly careless people have gotten with their writing?
Brand experience has already gone the way of “digital first.” But even the concept of digital first has now exploded beyond experiences that were once confined to traditional devices and interfaces (desktops, laptops, smart phones).
In this installment of Grammar Snacks, we’re going to play a fun and educational game called “Word or Not a Word?”
There was a time when brands could put forth their story and create awareness for their products and services using a big idea transmitted across one or two channels.
Any of these sound familiar? “What’s the ask?” “Your mandatories aren’t just in our wheelhouse; they’re our sweet spot.”
If you were lucky enough to survive sixth-grade English at Wilson Elementary, you probably bear scars—both visible and invisible.
While ranking the platforms by the flexibility and quality of their functional offerings, development strategy, and market presence provides great input for selecting an appropriate platform, there’s an important factor that appears to be missing from this otherwise excellent analysis.
Promotion is at the heart of what we do as designers. At each stage in the design process we make decisions, conscious or not, that affect what we’re promoting.
Performance of software and deployed solutions has interested me immensely over the years. I’ve been lucky enough to work on a number of record-setting projects over the years...
At a campaign stop in Connecticut on the eve of his 1940 re-election, President Franklin Delano Roosevelt famously declared, “Sometimes the difference between war and peace comes down to a well-placed hyphen.
I recently had a less-than-optimal “customer journey” that underscored how important it is for manufacturers and retailers to consider every facet of the user experience when marketing to connected consumers.
Believe it or not, this is a question I hear more and more often. DAM, or Digital Asset Management, software is not a new thing.
At SMITH, we’re pretty excited about this concept of Transactional Brand Moments. We’re so enthused that we have...
Last week Apple announced the imminent retail launch of iPhone 6 and an expected 2015 launch date for the Apple Watch. While I would love to delve into the coolness factor and the sleek presentation ...
Having performed numerous Commerce Server implementations, as well as provided platform development since its introduction, SMITH has made considerable efforts to stay on top of the latest product developments.
As professions go, experience design is still young. Ask anyone to define the term “best-in-class experience”, and you’re likely to get a different answer.
A dangling modifier occurs when a word or phrase describes something not present in the sentence, or when a word or phrase is positioned too far from the word it modifies. Besides being ungrammatical, a dangling modifier changes the author’s intended meaning of the sentence and creates confusion.
Over the last 18 months, a range of wearables have hit the market. I’ve tried out more than a few of these new-fangled wearable tech devices, and even though I work in the tech space and consider myself a bit of a tech geek, none has impressed me.
While banking apps have been around for a while now, the concept is new to my mother (a 72-year-old Iowa farm wife who just figured out texting last year), who recently asked me whether she should be worried about depositing checks via her phone.
We don’t leave much to the imagination anymore. Such is the nature of this brave new world of social media. Take a gander at your Facebook feed: people share this, that, and a whole lot of
An organizational guru once said that a useful file cabinet is fundamentally an information retrieval system, not a storage system.
Today’s snack explores the distinct worlds of two diminutive abbreviations: e.g. and i.e. Do you know the difference between the two?
I assume most of you know what a semicolon (;) is and where it’s located on the keyboard or touchscreen.
At SMITH, we often leverage platforms on which we deliver our solutions.
Judging by what I’ve seen around SMITH, we could all do a better job of minding our colons.